Dear customer,

over the past several months, we have informed you on multiple occasions about the introduction of our new tariff portfolio. At the same time, we have indicated that our previous tariffs – including your current one – are being gradually phased out. The time has now come for us to fully discontinue these legacy tariffs. For the remaining duration of your current plan, the following deadline applies:

You can find the individual termination date of your current tariff in our german letter.
 

Until this date, you may continue using your service as usual. Of course, we remain committed to providing you with the best possible service. You therefore have
the opportunity to seamlessly switch your contract to one of our new, more powerful plans at any time before the deadline.
These plans offer not only greater flexibility but also numerous additional benefits, which we would be happy to present to you personally. We would be delighted to continue counting you among our valued customers. Should you have any questions or wish to receive personalized advice, we are always here to assist you.

Important notice:

The activation fee that is normally 69€ won’t be charged as part of the tariff change! If you have already ordered a new tariff in the meantime, please disregard this letter.

Our team will be happy to assist you with the transition and advise you on which plan best suits your needs.

Thank you for placing your trust in us. We look forward to continuing to support you with our strong range of plans!

Best regards

TKRZ Stadtwerke GmbH